Refund policy

Thank you for choosing SKIN AETHEL. Due to the medical and temperature-sensitive nature of our aesthetic products (including dermal fillers, toxins, and skin boosters), we enforce a strict Return and Refund Policy to ensure safety and quality control.

1. Return & Refund

SKIN AETHEL accept any products returned within 7 working days notification from receipt of the product as long as reason falls under one of the following conditions:

  • The product contains manufacturing defects
  • The product was damaged upon arrival
  • The product was wrong received

To arrange a return, please contact us by email (info@skinaethel.com) and we will help organize the pick-up of the goods. Once we receive the returned items, we will refund you through your original payment method. Please note, the cost for the return will be deducted from your refund.

No returns are accepted after 7 days. Please store the products as instructed until you receive return instructions.

2. Customs, Import Duties, and Local Refulations
As a B2B supplier, it is the sole responsibility of the buyer (practitioner/clinic/wholesaler) to ensure they possess the proper medical licenses, import permits, and knowledge of local customs regulations required to receive medical aesthetic products.

  • SKIN AETHEL is not responsible for any packages seized, destroyed, or returned by your local customs authorities.
  • No refunds or shipping refunds will be issued for orders that fail to pass through customs due to licensing or regulatory issues in the destination country.

3. Cancellation Policy
Order cancellations can only be requested before the order is processed and packed. Once a shipping label has been generated or the parcel has been picked up by the courier (FedEX), cancellations are no longer possible.
If you have any questions regarding our policy or need to report a damaged item, please contact us at: