Refund policy

Thank you for choosing SKIN AETHEL. Due to the medical and temperature-sensitive nature of our aesthetic products (including dermal fillers, toxins, and skin boosters), we enforce a strict Return and Refund Policy to ensure safety and quality control.

1. Return & Refund

SKIN AETHEL accepts any products returned within 7 working days notification from receipt of the product as long as reason falls under one of the following conditions:

  • The product contains manufacturing defects
  • The product was damaged upon arrival
  • The wrong product was received

To arrange a return, please contact us by email (info@skinaethel.com) and we will help organize the pick-up of the goods. Once we receive the returned items, we will refund you through your original payment method. Please note, the cost for the return will be deducted from your refund.

No returns are accepted after 7 days. Please store the products as instructed until you receive return instructions.

2. Customs, Import Duties, and Local Regulations
Customs duties, taxes, and fees associated with the shipment are included in the amount paid at checkout. However, it is the buyer's responsibility to ensure that the products ordered can be legally imported into the destination country and that any required licenses, permits, or documentation can be provided upon request.

  • The recipient is responsible for providing any additional information, medical licenses, import permits, or other documentation requested by FedEx or local customs authorities.
  • SKIN AETHEL is not responsible for packages seized, destroyed, or returned by local customs authorities due to the recipient's failure to meet local import or regulatory requirements.
  • No product or shipping refunds will be issued for orders that fail to clear customs due to missing documentation, licensing requirements, import restrictions, or other regulatory issues applicable to the recipient or destination country.

3. Cancellation Policy
Order cancellations can only be requested before the order is processed and packed. Once a shipping label has been generated or the parcel has been picked up by the courier (FedEX), cancellations are no longer possible.
If you have any questions regarding our policy or need to report a damaged item, please contact us at: