FAQ
1. Ordering & Account
Who can purchase from SKIN AETHEL?
We are a dedicated B2B wholesale platform supplying medical professionals, aesthetic clinics, and licensed beauty distributors worldwide. Anyone looking for professional-grade aesthetic products can register and place an order.
Do you require a minimum order quantity (MOQ)?
Most of our products have no strict MOQ, allowing you to order exactly what your clinic needs. However, a select few items may require a minimum purchase quantity due to manufacturer packaging guidelines. Additionally, bulk orders across all items can benefit from significantly reduced product rates and optimized shipping costs.
2. Payments
What payment methods do you currently accept?
For the month of July, we securely accept PayPal and Bank Wire Transfers (T/T). If you prefer to pay via Wire Transfer to minimize transaction fees, please contact our support team via WhatsApp for a direct invoice and specialized quotes.
Can I pay with my Credit Card?
We are currently integration-testing with global payment gateways. Starting this August, all major international credit cards (including VISA and Mastercard) will be fully supported directly on our checkout page for your convenience.
3. Shipping & Logistics
Which shipping couriers do you use, and how long does it take?
We partner with top-tier global couriers, including FedEx to ensure fast and safe delivery. Shipping typically takes 3 to 7 business days worldwide after dispatch, depending on your location and customs clearance.
How do you handle temperature-sensitive products (Toxins/Lipolytics)?
Safety is our top priority. All temperature-sensitive medical pharmaceuticals are packed utilizing professional Cold-Chain packaging with specialized ice packs and insulated materials. This guarantees that products arrive in perfect, highly active condition even during long-distance transits.
4. Authenticity & Returns
Are your products 100% authentic?
Yes, absolutely. All products on SKIN AETHEL are 100% genuine and sourced directly from authorized manufacturers and official pharmaceutical distributors in South Korea. We strictly reject any counterfeit or expired inventory.